During normal business hours
Monday - Friday 9AM-5PM
For service requests, please email
service@bostgroup.ca or call (519) 748-2800 ext. 214.
All correspondence should be directed to our Customer Service department. To ensure accuracy, please include your name, lot number, street, address, telephone and email when submitting your service request.
Certain severe conditions constitute an emergency situation. An emergency is defined as any warrantable deficiency within the control of the builder that, if not attended to immediately, would likely result in imminent and substantial damage to the home, or would likely represent an imminent and substantial risk to the health and safety of its occupants.
Examples of emergency situations include:
• Total loss of heat between September 15 and May 15*
• Gas leak*
• Total loss of electricity*
• Total loss of water supply*
• Total sewage stoppage*
• Plumbing leakage that requires complete water shut-off
• Major collapse of any part of the home’s exterior or interior structure
• Major water penetration on the interior walls or ceiling
• A large pool of standing water inside the home
• Any situation where the home is considered uninhabitable for health or safety reasons
*Emergency situations due to the failure of a municipality or utility to provide the service are not within the builder’s control.
© 2024 Grandview Homes
© 2023 Grandview Homes
© 2024 Grandview Homes